Refund policy

At Funkiverse, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Customers may request an exchange or return within the eligible return period after receiving their order. To qualify for a return or exchange, products must be unused, unworn, unwashed, and in their original condition with tags and packaging intact.

Once your return request is received and inspected, our team will notify you regarding the approval or rejection of your refund or exchange request.

If approved, refunds will be processed within 5–7 business days. Refunds will be issued through the original payment method, bank transfer, or another suitable payment option depending on the order type.

Please note that processing times may vary depending on your bank or payment provider.

Items purchased during special sales, promotions, or clearance events may not be eligible for refunds or exchanges unless the item received is damaged or incorrect.

Funkiverse reserves the right to refuse returns that do not meet our policy conditions.

If you receive a damaged, defective, or incorrect product, please contact us immediately through our Contact Us page or social media with your order details and product images so we can assist you as quickly as possible.

Shipping charges are non-refundable unless the return is due to an error on our side.

By purchasing from Funkiverse, you agree to this Return & Refund Policy.